If you're an organisation that needs to source large volumes of IT equipment and parts, check out our Sourcing Guide to help you get started.
EAF Supply Chain is a leading distributor of IT spare parts to service companies and end-users across Europe. EAF holds high volumes of inventory to ensure on-demand supply to support the most urgent requirements.
EAF was founded in 1974 as a Netherlands based distributor of Electrolube cleaning and protection products to IT and electronics repair companies.
To respond to the demands of its customers the business developed a wider capability focussed at the supply of spare parts and logistics services to its customers.
EAF employs a network of over 50 stock locations and more than 2,000 collect and drop-off points across Europe, EAF can support our customers’ service needs within 4 hours to a majority of service calls.
Whether our customer is a global service organisation requiring immediate parts supply to a high profile corporate user or an end/home user trying to find a replacement part or upgrade – our commitment is to provide a high quality service which is Efficient, Affordable and Fast.
All of our services are available 24 hours a day, seven days a week to ensure that we are always available to support critical service requirements. Our capabilities include:
- Reactive supply of spare parts to any location
- Contracted and committed inventories anywhere in Europe
- Planning services to ensure that we can interpret the most complex of installed base listings into a stocking and service plan that meets your end-user service level requirements
- Outbound logistics which may include Technical Courier services
- Whole unit exchange at customer site supported by depot repair
- Systems integration with customer call planning systems using electronic messaging (EDI)
- Product configuration and installation
- Environmental product disposal and certified data destruction
We support all the major IT brands and every month we deliver products to our customers from over 90 active brands. Our database has been developed to ensure that our customers are advised of the most efficient part alternatives and upgrades where appropriate.
Our supported product portfolio includes all areas of IT support requirements including –
Our central operations hub is based in Warrington in the UK and is supported by a European stock hub in the Netherlands.
A further 55 strategic stock locations across Europe are used to support the most demanding service needs of our customers.
Our network also utilises over 2,000 manned and unmanned drop/collect locations which can be mapped to your engineer locations to ensure maximum efficiency and utilisation of your engineering team.
View EAF FSLs in a larger map
The on-going investment and development of our wholly owned Morse ERP system combined with the industry recognised MCA planning system from Servigistics ensures a best-in-class foundation to our operations.
EAF has a team of over 100 supply chain committed personnel to ensure service excellence.
A high proportion of the team have worked for the business for over 10 years and have experience of delivering solutions with the most respected names within the sector including IBM, Hewlett Packard, Sun/Oracle, Sony, Unisys, Flextronics and BT