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Terms and Conditions of Sale

  • 1.    Definitions
    • 1.1    In these terms and conditions:
      • 1.1.1    We, us and our refer to EAF Supply Chain Limited (registered in England and Wales under company number 6408761 and with its registered address at Unit 1 Axis, Leacroft Road, Birchwood, Warrington, WA3 6PJ)
      • 1.1.2    You and your refer to the purchaser of any Goods from us
      • 1.1.3    Contract means these terms and conditions together with our Order Confirmation/invoice and/or Verbal Order Confirmation 
      • 1.1.4    Goods means any products you order from us
      • 1.1.5    Order means an order placed by you with us for the purchase of Goods (including, without limitation, a purchase order)
      • 1.1.6    Order Confirmation means our written acceptance of your Order
      • 1.1.7    Verbal Order Confirmation means our acceptance of your Order by a member of our Sales Staff on our telephone order line 01925 251700 and as confirmed in the Order Confirmation or our invoice
      • 1.1.8    Website means our website at www.eafsupplychain.com 
      • 1.1.9    Event Outside Our Control has the meaning set out in clause 21
      • 1.1.10    Business Day means any day which is not a Saturday, Sunday or public holiday in the United Kingdom
  • 2.    If You Are A Consumer
  • This clause 2 only applies if you are a consumer.
    • 2.1    If you are a consumer, you may only purchase Goods from us if you are at least 18 years old.
    • 2.2    As a consumer, you have legal rights in relation to Goods that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.  Nothing in these terms and conditions will affect these legal rights.
  • 3.    If You Are A Business Customer
  • This clause 3 only applies if you are a business.
    • 3.1    If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you contact us to purchase Goods.
    • 3.2    These terms and conditions and the Order Confirmation and/or Verbal Order Confirmation constitute the entire agreement between you and us (and to the exclusion of all other terms and conditions, including any that you may seek to impose or incorporate under any purchase order, your confirmation of order, specification or other document or request or which are implied by trade, custom, practice or course of dealing).  You acknowledge that you have not relied on any statement, promise or representation made or given by us or on our behalf which is not set out in these terms and conditions, the Order Confirmation or the Verbal Order Confirmation.
  • 4.    Quotation, acceptance and order confirmation/verbal order confirmation
    • 4.1     All prices stated by our Sales Staff on our telephone order line are valid for the day the telephone call took place only .
    • 4.2    All Orders for Goods shall be regarded as an offer by you to purchase Goods on these terms and conditions.
    • 4.3    Your Offer to purchase Goods under these terms and conditions is only accepted by us upon our issuing an Order Confirmation or Verbal Order Confirmation at which point the Contract between us will become binding.
    • 4.4    Whilst we will make every effort to supply you with the Goods described in the Order Confirmation or Verbal Order Confirmation, there may be occasions where we are unable to supply these Goods because, for example, (i) the Goods are no longer being manufactured or available or (ii) if there was a pricing error on our Website. In such circumstances we will contact you to inform you and give you the option of reconfirming your Order at the correct price or cancelling the Contract. 
    • 4.5    We may change and update these terms and conditions from time to time and so each time you request an Order you should check the terms and conditions as set out on our Website. Any changes will apply to any Orders that you place after the time that we update the terms and conditions on our Website. The changes will not apply to any order that you place before we make the changes on our Website.
  • 5.    Your Consumer Right Of Return And Refund
  • This clause 5 only applies if you are a consumer.
    • 5.1    If you are a consumer, you have a legal right to cancel a Contract during the period set out below in clause 5.3.  This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep the Goods, you can notify us of your decision to cancel the Contract and receive a refund.  Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office.
    • 5.2    However, this cancellation right does not apply in the case of any made-to-measure, bought to order, or custom-made products or software which has a security seal which you have opened or unsealed.
    • 5.3    Your legal right to cancel a Contract starts from the date of the Order Confirmation or Verbal Order Confirmation (as the case may be), which is when the Contract between us is formed.  If the Goods have already been delivered to you, you have a period of 7 Business Days in which you may cancel, starting from the day after the day you receive the Goods.
    • 5.4    To cancel a Contract, you must contact us in writing by sending an e-mail to sales@eafsupplychain.com or by sending a letter to us at Customer Services, EAF Supply Chain Limited, Unit 1 Axis, Leacroft Road, Birchwood, Warrington, Cheshire, WA3 6PJ.  You may wish to keep a copy of your cancellation notification for your own records.  If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us.
    • 5.5    You will receive a full refund of the price you paid for the Goods and any applicable delivery charges you paid for.  We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation as described in clause 5.4.  If you returned the Goods to us because they were faulty or mis-described, please see clause 5.6.
    • 5.6    If you have returned the Goods to us under this clause 5 because they are faulty or mis-described, we will refund the price of the defective Goods in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
    • 5.7    We refund you to the same account or bank card as you used for the payment to us of the relevant Goods.
    • 5.8    If the Goods were delivered to you:
    • 5.8.1    you must return the Goods to us as soon as reasonably practicable.
    • 5.8.2    unless the Goods are faulty or not as described (in this case, see clause 5.6), you will be responsible for the cost of returning the Goods to.  We charge for collection of Goods and shall confirm the collection charge upon your request for collection;
    • 5.8.3    you have a legal obligation to keep the Goods in your possession and to take reasonable care of the Goods while they are in your possession.
    • 5.9    Details of your legal right to cancel and an explanation of how to exercise it are provided in the Order Confirmation or our invoice.
    • 5.10    As a consumer, you will always have legal rights in relation to Goods that are faulty or not as described.  These legal rights are not affected by the returns policy in this clause 5 or these terms and conditions.  Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
  • 6.    Reservations for goods not in stock 
    • Unless otherwise stated, an Order Confirmation or Verbal Order Confirmation from us for Goods not available from our own stocks (and we shall advise you that the Goods (or part of them) are not in stock in the Order Confirmation or Verbal Order Confirmation) shall be subject to availability, and shall also be subject to the Goods being received by us from our supplier. Should these reservations become relevant, we reserve the right to terminate and cancel the Contract and you will not be entitled to make any claims whatsoever in respect of our inability to process your Order.  We shall inform you of any such cancellation and termination within 10 Business Days of being informed by our supplier of its inability to supply the Goods (or part of them) in time for us to meet the estimated delivery date set out in the Order Confirmation or Verbal Order Confirmation.
  • 7.    Price and Payment
    • 7.1    The prices stated in our Order Confirmation or Verbal Order Confirmation are inclusive of packaging and customs duties but exclusive of any VAT chargeable (which shall be charged in addition at the applicable current rate chargeable in the UK for the time being) and delivery charges.  However, if the rate of VAT changes between the date of your Order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Goods in full before the change in VAT takes effect.
    • 7.2    Unless otherwise agreed with us you will pay for the costs of delivery as set out in the Order Confirmation and/or Verbal Order Confirmation. 
    • 7.3    You must pay for your Order upon acceptance by us of your Order, unless we agree (in our absolute discretion) that you may pay within 30 days of the date of our Order Confirmation or Verbal Order Confirmation (whichever is the earlier).  Time for payment is of the essence.  You will have 3 Business Days from the date of our Order Confirmation or Verbal Order Confirmation (whichever is the earlier) to raise any queries or disputes otherwise the Order Confirmation or Verbal Order Confirmation will be deemed accurate and due for payment. Disputed parts of Order Confirmations or Verbal Order Confirmations will be due for payment 3 Business Days after the date when the dispute is resolved. Undisputed parts of Order Confirmations or Verbal Order Confirmations must be paid as indicated above. 
    • 7.4    We shall be entitled to charge interest on overdue payments in respect of Order Confirmations or Verbal Order Confirmations from the date when payment becomes due until the date of payment at a rate of 4% per annum above the base rate of the Bank of England from time to time. We reserve the right to pass your debts to third parties for collection.
    • 7.5    Any discounts that we may agree with you shall only apply if we receive payment in the period stated in clause 7.3.
    • 7.6    If you have not met the payment terms for previous deliveries, we reserve the right to cancel or suspend unprocessed Orders unless you immediately pay for all previously delivered Goods and make payment in full in respect of all unprocessed Orders.
    • 7.7    In certain cases, at our discretion, we may accept payment by debit or credit card or PayPal but otherwise all payments are to be by BACS or same day bank transfer to the account notified by us to you.  Acceptable payment methods will be confirmed to you at the point of placing your Order.
    • 7.8    Notwithstanding any other provision of the Contract, all payments payable to us under the Contract shall become due and payable immediately upon termination of the Contract.
    • 7.9    You shall make all payments due under the Order Confirmation or Verbal Order Confirmation in full without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise.
    • 7.10    Without prejudice to any other rights or remedies which we may have, if you fail to pay us any sum due pursuant to the Contract, we may at our option cancel or suspend further deliveries of the Goods (or any of them) pursuant to any Order between us without liability to you.
  • 8.    Description of the goods
    • 8.1    Any samples, drawings, images, descriptive matter, advertising or other details about the Goods supplied by our staff, in any brochure, catalogue or other media or on our Website are for information purposes only and for the purpose of giving an approximate idea of the Goods only.  They shall not form part of the Contract or have any contractual force unless expressly set out in your Order Confirmation or Verbal Order Confirmation.  The Goods may differ slightly from those images and in particular, colours may vary from those displayed on the Website or in any brochure, catalogue or other image.
    • 8.2    Any specific requirements for packaging or labelling of Goods that you make in connection with your Order will only become binding if made by you in writing to sales@eafsupplychain.com and expressly accepted by us in writing or when we expressly refer to this in your Order Confirmation.  We shall have no liability for any issues arising out of the carrying out of such request and the unpacking of Goods to carry out any such requirement.
  • 9.    Delivery
    • 9.1    Your Order will be delivered by the estimated delivery date set out in the Order Confirmation or Verbal Order Confirmation, unless there is an Event Outside Our Control.  If we are unable to meet the estimated delivery date because of an Event Outside Our Control, we will contact you with a revised estimated delivery date.
    • 9.2    Delivery will be completed when we deliver the Goods to the entrance of the address you gave us.  You shall ensure that there is suitable access for our delivery vehicles at the entrance or reception to your premises.  We shall not place the Goods or be responsible for or required to install or deliver Goods inside your premises.
    • 9.3    If no one is available at your address to take delivery, we will leave you a note that the Goods have been returned to our premises, in which case, please contact us to rearrange delivery.  We reserve the right to charge a duplicate delivery charge for any rearranged delivery and payment for rearranged delivery must be made in advance of such rearranged delivery.
    • 9.4    The Goods will be your responsibility from the completion of delivery.
    • 9.5    You own the Goods only when we have received payment in full, including all applicable delivery charges.
    • 9.6    Time for delivery shall not be of the essence of the Contract and we shall not be liable for any loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods.  Further, we shall have no liability for any failure to deliver the Goods to the extent that such failure is caused by an Event Outside Our Control or your failure to provide us with adequate access or delivery instructions or any other instructions that are relevant to the supply of the Goods.
    • 9.7    All deliveries must be received and signed for by you, one of your employees, or an individual authorised by you to accept delivery of the Goods.
    • 9.8    You must examine all Goods immediately upon receipt and notify us of any missing, incorrectly delivered, incorrect specification or otherwise not as ordered Goods or which are either in damaged packaging or visibly damaged by notifying the courier and us in writing at the time of delivery. You must notify us within 7 Business Days after delivery of any non-visible damage or defect in Goods supplied otherwise you will be deemed to have accepted them.  This does not affect your rights pursuant to clause 5 if you are a consumer.
    • 9.9    If you fail to take delivery of the Goods then, except where such failure or delay is caused by an Event Outside Our Control or our failure to comply with our obligations under the Contract:
    • 9.9.1    delivery of the Goods shall be deemed to have been completed at 9.00 a.m. on the day on which we attempted delivery to you or where you have indicated you will collect the Goods from our warehouse on the 5th Business Day after the day on which we notified you that the Goods were ready; and
    • 9.9.2    we shall have the right, but not the obligation, to store the Goods until delivery takes place, and charge you for all related costs and expenses (including insurance).
    • 9.10    The Goods shall remain available for collection from our warehouse for a further 10 Business Days or we may, in our discretion, agree to attempt delivery of the Goods again.  If 10 Business Days after the day on which we notified you that the Goods were ready for delivery you have not taken delivery of them or arranged a new delivery date, we may resell or otherwise dispose of part or all of the Goods.
    • 9.11    You shall not be entitled to reject the Goods if we deliver up to and including 5% more or less than the quantity of Goods order, but a pro rata adjustment shall be made to the Order Confirmation or invoice on receipt of notice from you that the wrong quantity of Goods were delivered.
    • 9.12    We may deliver the Goods by instalments, which shall be invoiced and paid for separately.  Each instalment shall constitute a separate Contract.  Any delay in delivery or defect in an instalment shall not entitle you to cancel any other instalment.
  • 10.    Risk transfer
    • The risk in the Goods shall pass to you when they are delivered to you or made available at our warehouse for collection by your courier.
  • 11.    Title
    • 11.1    Title in the Goods shall not pass to you until we have been paid in full for the Goods and all other sums owed by you to us (including delivery charges).
    • 11.2    Until title in the Goods passes to you in accordance with clause 11.1 you agree to:- 
    • 11.2.1    hold the Goods and each of them on a fiduciary basis as bailee for us;
    • 11.2.2    store and insure the Goods (at your cost) separately from all other goods in your possession;
    • 11.2.3    mark the Goods in such a way that they are clearly identified as our property;
    • 11.2.4    not destroy, deface or obscure any identifying mark on or relating to the Goods;
    • 11.2.5    maintain the Goods in satisfactory condition and keep them insured on our behalf for their full price against all risks.
    • 11.3    Notwithstanding that the Goods (or any of them) remain our property you may sell or use the Goods in the ordinary course of your business at full market value for the account of us.  However, you will with immediate effect assign to us all claims acquired on the resale of the Goods to your customers or third parties corresponding to the amount due to us, including VAT. We shall be entitled to recover the price of the Goods (plus VAT) notwithstanding that title in any of the Goods has not passed from us.
    • 11.4    Any such sale or dealing shall be a sale or use of our Goods by you on your own behalf and you will deal as principal when making such sales or dealings. Until title in the Goods passes from us the entire proceeds of sale or otherwise of the Goods shall be held in trust for us and shall not be mixed with other money or paid into any overdrawn bank account and shall be at all material times identified as our money.
    • 11.5    If before title in the Goods passes from us to you you become subject to any of the events listed in clause 21 or we reasonably believe that any such event is likely to happen and we notify you accordingly, you will on request deliver up such of the Goods as have not been irrevocably incorporated into another product or goods or resold by you.  Without limiting any other right or remedy we may have, if you fail to do so promptly we reserve the right to enter upon any premises of yours or of any third party where the Goods are situated and repossess the Goods. On occurrence of an event listed in clause 20 or on the making of such a request as mentioned in this clause 11.5 your rights under clause 11.3 shall cease.
  • 12.    Cancellation
    • For certain Goods categories you may, at our discretion, and on payment of a cancellation fee which we shall advise you of, cancel an order or postpone the delivery thereof, provided that a prior written agreement to that effect has been made with us.
  • 13.    Returns
  • This clause 13 only applies if you are a business.
    • 13.1    You may only return Goods to us subject to our prior written agreement. You must return the Goods to us in their original condition, undamaged and at your own cost and risk. All return requests must be submitted using our on-line returns tool at www.eafsupplychain.com/Returns/. Please refer to our Website www.eafsupplychain.com for details.
    • 13.2    We reserve the right to charge a restocking fee of the higher of £20.00 or 25% of the price of the Goods returned.
  • 14.    Warranties
    • 14.1    You must satisfy yourself as to the suitability of the Goods for their purpose. We do not warrant fitness for any particular purpose and any purpose communicated to us by you shall not form part of the Contract.  If you are a consumer, this does not affect your rights pursuant to clause 16.3.
    • 14.2    Subject to clause 14.8, for Goods which do not have a manufacturer’s guarantee or warranty, we provide a warranty that on delivery and for a period of 30 Business Days from delivery, the Goods shall be free from material defects.  However, this warranty does not apply where the defect is due to or increased by incorrect handling or storage, abnormal working conditions, fair wear and tear, failure to operate or use the Goods in accordance with the user instructions, neglect, installation, repairs or changes made by you or a third party or accidental or deliberate events.  If you are a consumer, this warranty is in addition to your legal rights in relation to Goods that are faulty or not as described.  Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
    • 14.3    Save as set out in clause 14.2, we make no warranty that the Goods supplied will operate without errors or interruptions or that all software errors which might occur will be remedied.
    • 14.4    Some of the Goods we sell may come with a manufacturer’s guarantee or warranty.    For details of the applicable terms and conditions of such guarantee or warranty, please refer to the manufacturer’s guarantee or warranty provided with the Goods.  If you are a consumer, a manufacturer’s guarantee or warranty is in addition to your legal rights in relation to Goods that are faulty or not as described.  Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards Office.
    • 14.5    If you are a business, you should claim under the manufacturer’s guarantee or warranty (if applicable) and you are not automatically entitled to repair or replacement goods other than as agreed by us. The Goods shall be supplied with the warranty offered by the manufacturer and you will not be entitled to claim any other guarantee or warranty from us.
    • 14.6    For a period of 30 Business Days from delivery of the Goods we agree that we shall replace or repair defective Goods (or part thereof) (but not any software) provided that:-
    • 14.6.1    you give us written notice of the defect within the time limit stated; and
    • 14.6.2    you return the defective Goods to us;
    • 14.6.3    having inspected the goods we are satisfied that the defects found are due to defective materials or workmanship and are not due to incorrect handling or storage, abnormal working conditions, fair wear and tear, failure to operate or use the Goods in accordance with the user instructions, neglect, installation, repairs or changes made by you or a third party, or due to accidental or deliberate events.
    • 14.7    With the exception of the offer to replace or repair in clause 14.6 and subject to the conditions stated under clause 14.6 being complied with and/or met, we shall not be responsible for defects occurring as a result of or during the course of the delivery of the Goods back to us. 
    • 14.8    It should specifically be noted that the offer to replace or repair in clause 14.6 does not include software and that we shall not be responsible for errors or defects in software supplied to you.
    • 14.9    If you are a business consumer, we shall under no circumstances be responsible for losses resulting from your non-performance of the obligations under these terms and conditions nor shall we be responsible for any indirect damage or consequential damage, including operational losses, non-realisation of expected savings or any other claim raised by a third party against you, even though we have been made aware of such damage, operational losses or claim.
    • 14.10    All Goods returned as defective and subsequently found to have no fault will be returned to you. We reserve the right to charge for the return of non defective Goods including any costs incurred by the manufacturer in testing the Goods for defects.
  • 15.    Limitation of liability
  • This clause 15 only applies if you are a business.
    • 15.1    We only supply the Goods for use in the ordinary course of your business, and you agree not to use the Goods for any re-sale purposes [unless this is ancillary to the repair or maintenance services you are providing]. However any liability we may have in respect of the Goods is limited to you and we shall have no liability to your customers or any other entity.
    • 15.2    Nothing in these terms and conditions limits or excludes our liability for:
    • 15.2.1    death or personal injury caused by our negligence;
    • 15.2.2    fraud or fraudulent misrepresentation;
    • 15.2.3    breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
    • 15.2.4    defective products under the Consumer Protection Act 1987.
    • 15.3    Subject to clause 15.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
    • 15.3.1    any loss of profits, sales, business, or revenue;
    • 15.3.2    loss or corruption of data, information or software;
    • 15.3.3    loss of business opportunity;
    • 15.3.4    loss of anticipated savings;
    • 15.3.5    loss of goodwill;
    • 15.3.6    any indirect or consequential loss.
    • 15.3.7    any loss or damage which is not reasonably foreseeable to us when we accept your order; or 
    • 15.3.8    any increase in loss or damage to the extent that it results from a breach by you of any term of the Contract.
    • 15.4    Subject to clauses 15.2 and 15.3, our maximum liability to you under the Contract whether in contract, tort (including negligence) or otherwise shall not exceed a sum equivalent to twice the value of the Goods.
    • 15.5    Except as expressly stated in these terms and conditions, we do not give any representations, warranties or undertakings in relation to the Goods.  Any representation, condition or warranty which might be implied or incorporated into these terms and conditions by statute, common law or otherwise is excluded to the fullest extent permitted by law.  In particular, we will not be responsible for ensuring that the Goods are suitable for your purposes.
  • 16.    Our Liability If You Are A Consumer
  • This clause 16 only applies if you are a consumer.
    • 16.1    If we fail to comply with these terms and conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms and conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable.  Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.
    • 16.2    We only supply the Goods to you for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
    • 16.3    We do not in any way exclude or limit our liability for:
    • 16.3.1    death or personal injury caused by our negligence;
    • 16.3.2    fraud or fraudulent misrepresentation;
    • 16.3.3    any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
    • 16.3.4    any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
    • 16.3.5    defective products under the Consumer Protection Act 1987.
    • 16.4    Subject to clause 16.1 to 16.3 (inclusive), our maximum liability to you under the Contract whether in contract, tort (including negligence) or otherwise shall not exceed a sum equivalent to twice the value of the Goods.
  • 17.    Indemnity
    • You shall indemnify us on demand and keep us indemnified from and against all actions, damage, losses, costs (including legal costs), expenses, demands or liabilities arising out of or in connection with the assembly or incorporation by you of the Goods into any system, design or equipment of yours or of any third party.
  • 18.    Information to your customers and your use of the Goods
  • This clause 18 only applies if you are a business.
    • 18.1    You shall inform your customers of these terms and conditions, in particular (and without limitation) clause 8 (Description of the Goods), clause 9 (Delivery), clause 10 (Risk Transfer), clause 11 (Title), clause 14 (Warranties).
    • 18.2    The use of the Goods may be subject to restrictions on their application. You agree that you will obtain further information from us if the Goods are to be used for any purpose other than normal commercial or private use or for any purpose which is not covered by any warranty which applies to them and that you shall not use the Goods for any purpose which is prohibited by law or to facilitate a breach of law.
  • 19.    Privacy
    • 19.1    We take your privacy very seriously. We do not use the information you provide to us for any purpose other than to process your Order for Goods or to provide you with information about our products and services which we think you may find of interest. 
    • 19.2    Your personal information shall not be used for any other purpose and shall be held on a secure server and processed in accordance with all applicable UK data protection legislation.
    • 19.3    Your personal information may be used by us and other companies within our group in accordance with this clause. We take all reasonable care to prevent any unauthorised access to your personal information.  We may disclose your personal information to third parties:-
      • 19.3.1     In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
      • 19.3.2     If we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
      • 19.3.3    If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply these terms and conditions or to protect the rights, property, or safety of us, our customers, or others.  This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
    • 19.4    The information that we collect from you may include:-
      • 19.4.1    personal details such as your name, email address, telephone and fax numbers, billing and/or delivery address
      • 19.4.2    financial information such as your credit card, debit card or bank account details.
      • 19.4.3    data which enables us to recognise you and how you use our Website. This data is collected by cookies. A cookie is a small file which we send to your computer and which is then stored to your browser or hard disk. It contains a unique number but no personal data. Data collected by cookies will not otherwise be passed to any third party and is kept for our internal use only.  For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy - www.eafsupplychain.com/Privacy/.
    • 19.5    If you do not want us to contact you with details of our products and services then please send an email to us at sales@eafsupplychain.com
    • 19.6    You have the right to ask us not to process your personal data for marketing purposes.  You can exercise the right at any time by contacting us in accordance with clause 22.
    • 19.7    The Data Protection Act 1998 gives you the right to access information held about you.  Your right of access can be exercised in accordance with that Act.  Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
  • 20.    Termination
    • 20.1    If you become subject to any of the events listed in clause 20.2 or we reasonably believe that you are about to become subject to any of them and we notify you accordingly, then, without limiting any other right or remedy available to us, we may cancel or suspend all further deliveries under the Contract or under any other contract between us without incurring any liability to you, and all outstanding sums in respect of Goods delivered to you shall become immediately due.
    • 20.2    We may terminate the Contract if:
      • 20.2.1    you commit a material or persistent breach of these terms and conditions and fail to remedy it to our satisfaction within 14 calendar days of written notice being given to you by us to do so; or
      • 20.2.2    you cease or threaten to cease to carry on your business or substantially the whole of your business; or
      • 20.2.3    you become insolvent, are unable to pay debts as they fall due or suspend or threaten to suspend payment of your debts or (being a partnership) have any partner to whom any of these circumstances apply; or
      • 20.2.4    commence negotiations with all or any class of your creditors with a view to rescheduling any of your debts or make a proposal for or enter into any compromise or arrangement with your creditors; or
      • 20.2.5    (being a company or limited liability partnership) a petition is filed, a notice is given, a resolution is passed, or an order is made, for or in connection with your winding up; or
      • 20.2.6    (being a individual) you are the subject of a bankruptcy petition or order; or
      • 20.2.7    a creditor or encumbrancer of yours attaches or takes possession of, or a distress, execution, sequestration or other such process is levied or enforced on or sued against, the whole or any part of your assets and such attachment or process is not discharged within 10 Business Days; or
      • 20.2.8    (being a company or limited liability partnership) an application is made to court, or an order is made, for the appointment of an administrator or if a notice of intention to appoint an administrator is given or if an administrator is appointed over you; or
      • 20.2.9    a person becomes entitled to appoint a receiver over your assets or a receiver or administrative receiver is appointed over your assets; or
      • 20.2.10    (being an individual) you die or, by reason of illness or incapacity (whether mental or physical), you are incapable of managing your own affairs or become a patient under any mental health legislation; or
      • 20.2.11    any event occurs, or proceeding is taken, with respect to you in any jurisdiction to which it is subject that has an effect equivalent or similar to any of the events mentioned in clauses 20.2.3 - 20.2.10 (inclusive).
    • 20.3    Termination of the Contract, however arising, shall not affect either of our rights and remedies that have accrued as at termination.  Clauses which expressly or by implication survive termination of the Contract shall continue in full force and effect.
  • 21.    Event Outside Our Control 
    • 21.1    We shall not be liable or responsible for any failure to perform, or delay in performing, any of our obligations under the Contract if and to the extent that the failure or delay is caused by an Event Outside Our Control.  Event Outside Our Control is defined in clause 21.2.
    • 21.2    An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation failure by suppliers, strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
    • 21.3    If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
      • 21.3.1    we will contact you as soon as reasonably practicable to notify you; and
      • 21.3.2    our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
  • 22.    Communications Between Us
    • 22.1    When we refer, in these terms and conditions, to “in writing”, this will include e-mail.
    • 22.2    If you are a consumer: To cancel a Contract in accordance with your legal right to do so as set out in clause 5, you must contact us in writing by sending an e-mail to sales@eafsupplychain.com or by sending a letter to Customer Services, EAF Supply Chain Limited, Unit 1 Axis, Leacroft Road, Birchwood, Warrington, Cheshire, WA3 6PJ.  You may wish to keep a copy of your cancellation notification for your own records. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you sent us the e-mail or posted the letter to us.
    • 22.3    If you are a consumer and you wish to contact us in writing for any other reason or if you are a business, you can contact us by e-mail to sales@eafsupplychain.com or by pre-paid post to us at Customer Services, EAF Supply Chain Limited, Unit 1 Axis, Leacroft Road, Birchwood, Warrington, Cheshire, WA3 6PJ.
    • 22.4    If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your Order.
    • 22.5    If you are a business: Please note that any notice given by you to us, or by us to you, will be deemed received and properly served 24 hours after an e-mail is sent, or three days after the date of posting of any letter.  In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
    • 22.6    The provisions of this clause 22 shall not apply to the service of any proceedings or other documents in any legal action.
  • 23.    Other Important Terms 
    • 23.1    Any variation to these terms and conditions (including any special terms and conditions agreed between the parties) shall be inapplicable and ineffective unless agreed in writing by us. 
    • 23.2    We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these terms and conditions.
    • 23.3    You may only transfer your rights or your obligations under these terms and conditions to another person if we agree in writing.
    • 23.4    This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
    • 23.5    Each of the paragraphs of these terms and conditions operates separately.  If any court or relevant authority decides that any of them are unlawful or unenforceable in whole or in part, the remaining paragraphs or remaining part of them will remain in full force and effect.
    • 23.6    If we fail to insist that you perform any of your obligations under these terms and conditions, or if we do not enforce our rights against you or we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
    • 23.7    In the event of a dispute which we have not been able to resolve using normal channels, you can use the EU Commission Online Dispute Resolution (ODR) website to register a dispute, at the following address: http://ec.europa.eu/consumers/odr/.
    • 23.8    These terms and conditions and our Contract with you are governed by English law and are subject to the exclusive jurisdiction of the English courts.  However, if you are a consumer and you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a consumer and you are a resident of Scotland, you may also bring proceedings in Scotland.
Head Office: Unit 1 Axis, Leacroft Road, Risley, Warrington, Cheshire, WA3 6PJ
© 2017 EAF Supply Chain (A Member of Procurri Group). All Rights Reserved
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EAF Supply Chain Limited as an HP PartsOne partner has been Authorised to sell Certified HP Genuine Replacement Parts in Europe, Middle East and Africa since 2005.

HP value their broad experience and portfolio of Certified HP Genuine Replacement Parts covering the market need of support for HP products that are out of warranty/HP branded services.

EAF Supply Chain Limited ensures that customers can have confidence they are purchasing only Certified HP Genuine Replacement Parts, protecting HP's intellectual capital to defend against the sale of counterfeit parts.

This product is a used device that is functionally and technically equivalent to new.

It will not include consumables or software including operating systems, may have minor cosmetic imperfections and have been subject to reasonable wear and tear.

Parts supplied by the original manufacturer may be new or certified used parts which are equal to new in performance, and carry the same warranty as a new part. The product may be supplied in non-branded packaging.

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